If you recently received an email from Stripe informing you that your account has been closed and they are holding your money for 90 days, or one from Shopify Payments stating your account is on hold, you’re not alone.

This article can help you get your website’s payment processing back online.

Stripe, Shopify Payments, and even WooCommerce Payments shutdown emails are sent to businesses of all types, from nutritional supplements, pipes and glass, adult toys, and even online coaching businesses.

Why Stripe sends out closure emails

There are a few reasons why Stripe might terminate your account. Sometimes, it may be because your business is engaged in prohibited activities, such as selling goods or services on Stripe’s Prohibited and Restricted Business Type List. In other cases, it may be because your business has a high risk of chargebacks or fraud. Your perceived risk may be based on – fairly or not from your perspective – others in your industry and how they have historically managed their Stripe accounts.

If you think your account has been terminated in error, you can contact Stripe to request a review. However, it’s important to note that Stripe is not required to reinstate your account. If your account is terminated, you may need to find a new payment processor.

Sample Stripe Closure Email Notification
Sample Stripe Closure Notification Email

What to do if your Stripe account is terminated

If your Stripe account is terminated, here are some tips:

  • Review Stripe’s prohibited list. Is your business prohibited from using Stripe? Find out by carefully reviewing their prohibited list here: https://stripe.com/legal/restricted-businesses
  • Contact Stripe immediately if you think there is an error. If you think there was an error, you can request a review. The best way to do this is to log into your Stripe dashboard here https://dashboard.stripe.com/login.
  • Find a new payment processor. You must find a new payment processor if your Stripe account is terminated for risk or prohibited activities like selling CBD, adult products, or weapons.
  • Update your website and other online platforms. If you need us to set up a new payment processor, you must update your shopping cart to reflect your new payment processing credentials. We can help you do this.
  • Export your rebills and recurring transaction data. If you maintain cardholder data for recurring billing or card-on-file accounts, you must export that information into a new payment gateway. This is also a service we assist with.
  • Review your business practices. If your Stripe account was terminated due to a high risk of fraud, you might need to review your business practices to reduce future fraud risk. This may include implementing new security measures or partnering with a third-party fraud prevention service. We are happy to provide suggestions.

Having your payment gateway put on hold, shut down, or worse yet, having your account shut down and your merchant account deposits withheld can be extremely stressful for any website owner.

The team at Organic Payment Gateways is ready to provide you with a replacement for your Stripe, Shopify Payments, or WooCommerce Payments account if needed. Click Start at the bottom of this page to begin.

Did Shopify Payments or WooCommerce Payments close your credit card processing?

Shopify Payments and WooCommerce Payments are both, to varying degrees, under the Stripe Payments umbrella. Generally, the rules regarding what can and cannot be sold – and their basic loss prevention policies – are similar.

There are some subtle differences between Shopify Payments and WooCommerce Payments, though.

Shopify Payments, although “Powered By Stripe,” seems to have a bit more autonomy than some other Stripe partners – which makes sense based on Shopify’s staffing, infrastructure, and gigantic footprint in the e-commerce space – especially in the US and Canada.

WooCommerce Payments appears to operate more like a straightforward white-labeled Stripe payment processing partner. Therefore the advice concerning a WooCommerce Payments shutdown tends to mirror that of a Stripe termination.

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What to do if Shopify Payments payments put your account on hold

Unfortunately, a Shopify Payments hold is commonly followed by a termination or a request to remove a product or service essential to your e-commerce site’s profitability. 

The next steps after a Shopify Payments hold, suspension, or termination, including reviewing your sales and marketing practices, are similar to those listed above for a Stripe termination. Still, there are a few differences which we detail below.

Make sure your products and services are not prohibited by Shopify Payments by reviewing their terms. If Shopify Payments puts your account on hold and your products are on their prohibited list – you should apply for new payment processing.

You can review the Shopify Payments banned products and services here: https://www.shopify.com/legal/terms-payments-us#prohibited-businesses

Contact Shopify Payments and ask them to reconsider. Assuming your product or service is not prohibited per the link above, you can request a review. If your Shopify Payments account is on hold, generally, you will see a clickable red banner when logging in to your Shopify dashboard. Additionally, you can contact Shopify support here: https://help.shopify.com/en/support#/contact/.

Find a new processor that works with your Shopify website’s plug-ins, apps, and features. If you do need a new payment gateway/ merchant account, take the time to confirm that your new processing will work with your existing Shopify apps. 

If your website markets a high-ticket item like coaching or a regulated product like CBD or nutritional supplements, you can greatly reduce the chances of having your payment gateway put on hold again by using a properly integrated high-risk provider. This is especially important if you process rebills and card-on-file transactions, as disruptions can be particularly damaging to your company’s cash flow.

Luckily, most Shopify recurring billing apps, including ReCharge and Bold, work seamlessly with our 3rd party payment processing solutions. You can click Start at the bottom of this page or call Organic Payment Gateways’ free e-commerce support line at 800-570-1347 to learn more about your website’s compatibility with 3rd party Shopify payment processing.

What to do after a WooCommerce Payments termination

Because WooCommerce Payments is basically Stripe in WooCommerce clothing, your next steps if your WooCommerce Payments account is put on hold or shut down are essentially the same as the steps we outlined for Stripe earlier in this article. Even the WooCommerce Payments prohibited activities page, which can be found at https://woocommerce.com/document/woocommerce-payments/our-policies/restricted-products/, ultimately links to Stripe’s restricted use policies.

Plug-in compatibility. Because of WooCommerce’s open-source nature, we find that website owners who need to transfer to another payment gateway, like a high-risk Authorize.Net or NMI account, generally have no serious issues with their existing plug-ins.

Rebills and recurring charges on WooCommerce after a payment processing shutdown. Like most WordPress website augmentations, recurring billing within WooCommerce is generally handled by 3rd party plug-ins with broad integration compatibility. This means transitioning to another payment gateway and merchant account is usually pretty straightforward. If, for some reason, your WooCommerce rebills are stored on Stripe’s servers, we can help facilitate a secure transfer of cardholder data to new payment processing and help you keep your rebill program intact.

Organic Payment Gateways can help you accept credit cards again

If you received a Stripe, Shopify Payments, or WooCommerce Payments hold or account closure email and need a new payment gateway/merchant account, we are happy to help you find the best solution for your business.

Contact us and tell us a little about your business by clicking the Start arrow at the bottom of this page. We will work hard to get you back up and running quickly.

Delta 8 and Delta 10 are some of the newer cannabis products sold online. Because of this, finding a stable payment gateway that integrates with most major shopping carts and website builders can be tricky – without the right advice.

Organic Payment Gateways, accredited by the BBB via its parent company, E-commerce4IM, and a Gold Member of the National Hemp Association, is glad to put our experience to use in helping high-risk business owners access the payment solutions they need to keep their businesses thriving.

Similar to business owners looking to accept payments for traditional CBD, Delta 8 and Delta 10, website owners need to be extremely cautious regarding the payment gateway and merchant account they choose.

What are Delta 8 and Delta 10?

Delta 8 and Delta 10 are cannabinoid compounds that can be used to produce many of the same types of products that are made from CBD, including oils, topicals, and ingestibles.

Even with restrictions in some states, the popularity of Delta 8 and 10 is rising. The advent of new Delta products presents an opportunity for existing CBD business owners to diversify their product offerings and for new online merchants to break into the market.

One thing that veteran and beginner website owners have in common is the need for a reliable way to accept online payments for their products. With that in mind, here are some considerations for high-risk business owners selling (or looking to sell) Delta 8 and Delta 10 products online.

Certificates of Analysis (COAs) are required for Delta 8 and Delta 10 payment processing

To process credit card payments for your legal cannabis products, you will need to make sure that every product you offer has a Certificate of Analysis (COA) from an independent lab. A COA shows that the product label gives accurate information about the product’s contents, which is essential for your business’s integrity and your customers’ peace of mind.

It’s also essential that your Delta 8 and Delta 10 products be of the legal, hemp-derived variety. Even if you aren’t in doubt about the legality of the products you offer, you should always consult with a lawyer before starting a legal cannabis business to ensure your store complies with laws and regulations.

What does it mean for my online business to be considered high-risk?

The term “high-risk payment processing” may seem like a negative label, but it’s not as bad as it sounds. All it means is that you’re selling products from a regulated industry, which would also be the case for CBD products and nutritional supplements, among others.

In the case of Delta 8 and Delta 10 products, once you have done your due diligence legally (please sit with an attorney before selling any regulated products online), the biggest hurdle with the “high-risk” label will likely be your ability to accept credit card payments for your Delta 8 and Delta 10 products in a way that integrates smoothly with your existing website.

Fortunately, Organic Payment Gateways makes it simple to find payment processing that is right for you and your customers. We aim to help you sell the products your customers love – using the website builder you love.

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Why do I need a high-risk payment gateway for Delta 8 and Delta 10?

Most online store owners begin their high-risk business like anyone else would – with a website built on their preferred platform. However, many find out the hard way that the payment gateway that comes built into their site builder does not allow high-risk products.

Delta 8 and Delta 10 products are not compatible with most major payment processors, like PayPal, Stripe, and Square. These are usually the processors that power the built-in payment gateways on popular shopping carts, even if they have different names.

Some high-risk business owners have even had to deal with having their accounts shut down and their money held. If this has happened to you, Organic Payment Gateways is here to help businesses like yours find reliable payment processing that aligns with the specific types of Delta products you offer.

We believe you should be able to accept payments for legal Delta 8 and Delta 10 products online using the tools that work best for you, whether that’s Shopify, Wix, WooCommerce, or others. You don’t have to rebuild your site on a different platform just because the out-of-the-box payment processor is incompatible with your product type.

Organic Payment Gateways can also provide high-risk-friendly merchant account recommendations for websites that need an account compatible with the Delta 8 and Delta 10 products you offer. In addition, we respond to new requests quickly and can set you up with whatever pieces of the payment solution puzzle you need to operate without fear of shut-down accounts.

For high-risk website owners, navigating a regulated industry to offer new cannabis products like those made with Delta 8 and Delta 10 comes with enough challenges; having to experiment to find the right payment processor doesn’t have to be one of them.

Delta 8 and Delta 10 payment gateways that work with the website you already have and love

Your time is valuable. You don’t have to risk shut-downs or redo your hard work on a different site builder.

We have helped many Delta 8 and Delta 10 website owners accept credit cards easily and affordably. We’d love to do the same for you.

Just click the blue start arrow below to get started!

At Organic Payment Gateways, we specialize in cost-effective, highly compatible payment gateways for new and existing websites in the hemp space. Our payment gateways ensure that you can safely accept credit cards for your hemp textiles and home products.

We can quickly and securely provide your USA-based business with a high-risk payment gateway for hemp textiles and home goods.

Our payment gateways and merchant accounts are highly affordable and broadly compatible. This means we can set them up for you with less stress and integrate with most shopping carts, e-commerce platforms, and site builders on the market. Our most popular hemp gateway integrations include Shopify, WooCommerce, Wix, ClickFunnels, and BigCommerce.

Our USA-based team will help make sure your hemp textiles and home products payment gateway is perfectly set up for your unique needs. You can learn more about us, our philosophy, and our approach on our homepage.

Are you ready to sell your hemp textiles and home goods with confidence? Click the Start arrow at the bottom of this page to begin.

We look forward to giving you a leg up in the highly competitive hemp market.

Set up a hemp textile and home products payment gateway

If you’ve been in the industrial hemp products business for some time, you’ve undoubtedly come across issues accepting credit card payments online. Our goal at Organic Payment Gateways is to help your hemp business avoid instability and insecurity in your payment processing.

Finding an affordable hemp payment gateway is very important – and what’s as important is finding payment processing that provides the stability, reliability, and long-term value you deserve. Additionally, your payment processing needs to integrate with your shopping cart and business software.

At Organic Payment Gateways, we focus on providing the righthemp payment gateway that matches your individual business’s financial and technological needs.

We’ll be there to help every step of the way. With the right hemp-friendly payment gateway, your business can easily accept credit payments online.

Don’t know where to start? Just click the Start arrow at the bottom of this page to begin.

Highly compatible high-risk merchant accounts and gateways

Since our launch in 2018, we’ve focused on ensuring we offer the user-friendliness that most businesses do not experience in the hemp industry.

We offer hemp businesses the flexibility to accept online payments on either their brand new or existing websites. Our hemp-friendly payment gateways integrate smoothly with ClickFunnels, Shopify, Wix, WooCommerce, and dozens more. Feel free to check our integration page for more supported platforms and software, or contact us if you have questions.

Hemp payment gateways. Organic Payment Gateways InfoGraphic

Need a hemp-friendly payment gateway or merchant account? Click the Start arrow at the bottom of this page to begin.

Hemp payment processing support

Hemp products and services are becoming increasingly popular all across the US. However, most merchant service providers still decline or shut down hemp businesses and producers. That’s not what you deserve.

At Organic Payment Gateways, we care about your hemp business and its ability to process credit card payments online. We understand the needs of your industry, your website, and the software that comes with your unique setting.

If you’ve ever experienced payment gateway problems like shutdown accounts or frozen deposits through Stripe, PayPal, Wix Payments, or Shopify Payments, we can help. We realize the severity of these kinds of problems – and the fact that they could permanently damage your business’s ability to thrive. We’ll have you up and running in no time.

If you’re ready to accept payments online safely –click the Start arrow below, we’d love to help.

We help online business owners accept credit cards for CBD, Delta 8, Delta 10, and nutritional supplements online. Unfortunately, due to regulatory reasons, we strongly advise against selling THC-O online and cannot assist with payment processing. We also recommend that you sit with a qualified attorney before engaging in any regulated commerce.

Just getting started selling CBD online?

If you would like to learn more about accepting credit card payments online, you can click the Start arrow at the bottom of this page and tell us a little more about your business. Additionally, feel free to check out some of our additional resources below:

Reliable payment processing for your CBD or Delta business

Now is a great time to start a new cannabinoid business or to diversify the items you already offer by adding CBD products to your existing store.

We can help you get started with a reliable payment gateway and merchant account. Our payment processing is designed to work with your site builder, your shopping cart, and your exact products.

Click the Start arrow below to begin or to learn more. We’re here to help you sell online.

When selling CBD online, many website owners will understandably want to use familiar, big-name payment processors like PayPal, Stripe, or the gateway that comes with their shopping cart. However, popular shopping carts like Shopify are “Powered by Stripe,” which prohibits the sale of high-risk products like CBD on their platform and requires a CBD-friendly Stripe alternative.

Organic Payment Gateways offers easily integrated payment gateways so you can sell your CBD products online and process credit cards with less stress. Our high-risk-friendly payment gateways and merchant accounts integrate with WooCommerce, Shopify, BigCommerce, Wix, and ClickFunnels, so you can continue using the platform you love without having to start over.

Can you sell CBD using a Stripe payment gateway?

No. Stripe has many categories of restricted businesses listed in their Services Agreement which includes, as they put it, “Products containing any amount of CBD/THC.” But don’t take our word for it – you can read the portion of the Stripe Services Agreement that covers restricted businesses on their website to see for yourself.

Fortunately, we offer stable alternatives to Stripe. Organic Payment Gateways has helped many high-risk businesses successfully sell CBD online using payment processing specifically designed for their exact products.

Why can’t CBD websites process payments with Stripe?

Popular payment processors consider CBD a high-risk product because it’s part of a regulated industry. Unfortunately, many other sectors also fall under the “high-risk” label. It doesn’t mean you can’t sell CBD online – you just have to find alternatives to the big-name payment processors to avoid experiencing a shut-down merchant account or held money. And that’s why Organic Payment Gateways offers high-risk-friendly payment processing – so you won’t have to worry about getting your credit card processing turned off just because you sell CBD.

What else would an entrepreneur need to know before selling CBD online?

It’s important to sit with a qualified attorney before beginning any business involving CBD to ensure your business complies with all applicable regulations. You should make sure your CBD website includes a Certificate of Analysis (COA) for each product.

Keep in mind that we are not attorneys and do not provide legal advice, but once your business is set up, Organic Payment Gateways can help you get set up with high-risk-friendly payment processing so you can accept payments for your CBD products.

We can also help you integrate your payment gateway with your shopping cart, so you can keep using the e-commerce tools that are familiar to you.

If you’re ready for a Stripe CBD payment gateway alternative that won’t shut you down because of your product type, contact Organic Payment Gateways today, or click the “Start” arrow below.

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