If you use Healthie for your healthcare practice but have been declined by Stripe or your bank’s merchant services department, it’s very likely that you still have solid options for accepting credit card payments. We offer these alternatives.
Organic Payment Gateways helps medical practices and pharmacies that use Healthie obtain merchant accounts specifically underwritten for their healthcare services, along with payment gateway software such as Authorize.Net, so that you can accept payments in a variety of ways.
We work with telemedicine providers, ketamine clinics, online pharmacies, medspas, and other healthcare businesses that may have difficulty getting conventional credit card processing because most providers consider them a restricted or prohibited category.
Our goal is simple… Help you keep using Healthie for patient and practice management while collecting payments online, in person, via invoice, or through email… all through a properly approved merchant account connected to a standard payment gateway.
Why Healthie Users Need More Than the Standard Payment Gateway
Healthie is a comprehensive electronic health record (EHR) and practice management platform. Its built-in credit card processing uses Stripe, which may not allow every type of healthcare transaction.
Some healthcare providers have trouble obtaining credit card processing because of the treatments they offer, the medications they prescribe, or how they deliver services.
An Authorize.Net gateway alone doesn’t solve that problem… At least not on its own.
For many in healthcare, an Authorize.Net gateway can provide the payment gateway technology, but your merchant account must be approved for the actual services you provide. Getting both from the same source can simplify things dramatically.
For example, a merchant account approved for a conventional medical office may not automatically cover an online pharmacy dispensing prescription medications or a telemedicine practice offering certain treatment, while a specially underwritten merchant account can – in this scenario, both could use Authorize.Net as the payment software.
Using a merchant account for services outside its specifically approved products, services, and marketing methods can increase the risk of:
- ✓ Held funds that disrupt your cash flow
- ✓ Unexpected processing shutdowns when your activities are reviewed
- ✓ Declined transactions or restrictions on certain services
- ✓ Account termination if your activities violate the merchant agreement
Proper underwriting reduces these risks by ensuring the processor understands and approves your business model before you start accepting payments.
Organic Payment Gateways works directly with healthcare businesses to find appropriate merchant account options, rather than providing a generic gateway-and-merchant-account “stack” and leaving underwriting and risk management questions unanswered.
Healthie Users Can Accept Credit Cards Outside of Stripe
Although Healthie uses Stripe for its native payment processing, that does not mean every sale, every payment, must be (or can be) collected through Stripe.
Healthie allows practices to record payments collected through external payment processors.
This creates an alternative for healthcare providers who want to continue using Healthie but need different credit card processing arrangements.
With an approved merchant account and a compatible gateway used as a software piece, such as Authorize.Net, your business can collect payments separately and then record those transactions in Healthie.
There are two primary approaches:
- ✓ Manual payment recording using Healthie’s existing outside-payment features
- ✓ Custom API integration that allows external payment information to be recorded in Healthie automatically
Neither method replaces Stripe within Healthie’s native checkout. Instead, they allow payment collection outside Healthie while retaining payment records within the platform.
If Stripe declined your practice, click the Start arrow near the bottom of this page. We can review your business model and discuss alternative merchant account options.
Merchant Accounts Underwritten for Your Exact Telehealth Services
Not all telemedicine or healthcare businesses present the same underwriting risks.
A licensed medical practice offering virtual consultations is different from a GLP-1 telemed website with an online pharmacy dispensing prescription medications. A medspa providing cosmetic treatments will have different processing requirements than a clinic administering ketamine.
That is why Organic Payment Gateways focuses on your actual services, rather than simply labeling your business as healthcare.
Depending on the business, an underwriting review may consider:
- ✓ The specific medical services and treatments you provide
- ✓ Whether patients receive care in person, remotely, or both
- ✓ The medications or products you prescribe, dispense, or sell
- ✓ Your professional licensing and applicable regulatory requirements
- ✓ Your website, advertising, refund policies, and billing practices
- ✓ Your expected transaction volume and recurring billing arrangements
The underwriter may also need to understand how patients are evaluated, whether prescriptions are involved, and who fulfills any medication orders.
No responsible payment processor can guarantee approval without reviewing those details. Our job is to present your business accurately and pursue a merchant account that fits your particular healthcare services.
Accept Credit Card Payments Through Invoices, Terminals, and Websites
Once your merchant account is approved, you can use a compatible payment gateway to collect payments through several methods.
Depending on your business model and the approved gateway configuration, options may include:
- ✓ Click-to-pay invoices sent by email, allowing patients to pay through a secure payment page
- ✓ Virtual terminals for entering authorized card payments through a secure browser-based interface
- ✓ Desktop and physical payment terminals for compatible in-person transactions
- ✓ Hosted payment forms for collecting payments through a secure checkout page
- ✓ Shopping carts and website checkouts for approved services and products
- ✓ Recurring billing when supported by the gateway and approved by the merchant account provider
For example, Authorize.Net software offers hosted payment technology that helps businesses collect card payments without placing sensitive card information directly into their website’s payment form.
The payment collection process operates separately from Healthie’s built-in Stripe checkout.
Want to continue using Healthie while accepting credit cards through another processor? Click the Start arrow near the bottom of this page. We provide personal assistance with merchant account applications and compatible gateway setup.
How to Record Payments Collected Outside Healthie
Healthie already supports recording payments collected outside its native payment processing system.
If you collect a payment through Authorize.Net, for example, you can record it in Healthie much like a cash or check payment.
For an existing invoice, the process generally involves:
- Open the appropriate client invoice in Healthie.
- Select the option to record an outside payment.
- Enter the payment amount, date, and outside payment method (some simply mark outside transactions as cash or check, then add quick notes in the platform).
- Save the transaction so the invoice’s outstanding balance and payment status reflect the payment.
- Refunds, research, etc. can be done within the payment software, outside of Healthie.
This is useful for practices with relatively simple billing arrangements or businesses that prefer to maintain separate payment processing and patient management systems.
Healthie explains the process in its invoice and outside-payment documentation.
The important distinction is that Healthie records the payment for your practice’s books. The actual card transaction has already been processed through your separate merchant account and gateway. More automated features are available too. Such as using a developer via Healthie’s APIs.
Healthie’s API Can Support Automated Recording of Outside Payments
For practices that want to reduce manual entry, Healthie’s application programming interface (API) provides another option.
Healthie documents the ability to create billing records for payments collected through outside processors. This makes a custom connection with Authorize.Net possible.
One potential workflow is:
- ✓ Collect payment through an Authorize.Net hosted payment form or another approved payment interface.
- ✓ Verify the transaction to confirm that payment was successfully processed.
- ✓ Record the payment in Healthie using its
createBillingItemAPI, including the payment amount, patient’ssender_id, andshould_charge: false. Therequested_payment_idcan associate the payment with an existing invoice. - ✓ Maintain accurate records by storing the Authorize.Net transaction ID alongside the Healthie billing item ID, preventing duplicate entries, and handling synchronization errors.
Healthie’s Billing Items API documentation describes the relevant functionality.
This is a custom integration, not a native Authorize.Net connection within Healthie.
The connection requires some development work, appropriate Healthie API access, and testing. Recurring payments, refunds, partial payments, and reconciliation may require additional functionality. AI agents can do this, but a qualified human must review everything.
Note: Healthie offers its API access as an add-on for eligible Group and Enterprise plans. Because Healthie handles protected patient information, any integration must also address applicable privacy and security requirements. Healthie does not directly integrate with standard Zapier workflows.
Organic Payment Gateways can assist with the payment gateway side of the integration and help coordinate payment requirements with your developer.
If you need a merchant account and gateway that can work alongside Healthie, click the Start arrow near the bottom of this page. Tell us how your practice currently collects and records payments.
Payment Gateway Integration With Your Existing Website and Shopping Cart
Your practice’s website may be entirely separate from Healthie.
Many telemedicine providers and healthcare businesses use Healthie for patient records, appointments, and practice management while maintaining their public-facing websites on other platforms.
Organic Payment Gateways helps businesses configure compatible payment gateways with popular website builders and shopping carts, including BigCommerce, ClickFunnels, Framer, GoDaddy, Shopify, Squarespace, Webstudio, Webflow, Wix, and WooCommerce.
The integration method depends on the platform, merchant account approval, available checkout features, and payment gateway compatibility.
Shopify note: Healthie also offers a Shopify integration that can transfer certain purchase records into Healthie. This add-on is available to eligible Group and Enterprise customers, and additional fees apply.
As of the time this is being written, it does not appear that WooCommerce or BigCommerce have equivalent native Healthie integrations documented. Connecting their payment records directly to Healthie would generally require custom API development or appropriate middleware, with HIPAA safeguards when protected health information is involved.
A gateway integration with your website and an integration with Healthie are two different things. You may need only the first, or you may choose to connect both systems.
Our goal is to help you maintain your existing website and practice software whenever practical, rather than requiring a complete rebuild simply to accept payments.
Payment Processing for Telemedicine, Ketamine Clinics, Online Pharmacies, and Medspas
Organic Payment Gateways works with several healthcare business categories that can face more complicated underwriting requirements.
Telemedicine and healthcare providers
We help qualified remote healthcare practices and other medical businesses explore merchant accounts that accommodate their actual services and payment arrangements. Learn more about our payment processing for healthcare, pharmacies, and telemedicine.
Ketamine clinics
Licensed, medically supervised, U.S.-based ketamine clinics may need specialized merchant account underwriting because of the medications and treatments involved. We focus primarily on legitimate, in-person clinical operations. Read about our credit card processing for legal ketamine clinics.
Medspas
Medical spas may provide injectables, cosmetic procedures, laser treatments, and other aesthetic services that require appropriate processing approval. Our medspa payment processing solutions are designed to help qualified practices find compatible merchant accounts, desktop terminals, and payment gateways.
Online pharmacies and prescription telemedicine
As expected, pharmacies and telemedicine businesses selling prescription medications require additional underwriting and documentation requirements. We assist eligible US-based pharmacy businesses seeking payment gateways for telemedicine pharmacies offering ED medications.
Each business model is different. Click the Start arrow near the bottom of this page to tell us about your specific business and find out what payment processing options may be available.
Personal Service and Affordable Payment Processing for Healthie Users
When a conventional processor declines your healthcare business, finding another generic payment gateway is rarely the complete solution.
You need a merchant account provider that understands what your business does, can communicate those details to an underwriter, and helps you configure the technology needed to accept payments.
Organic Payment Gateways offers:
- ✓ One-on-one underwriting assistance tailored to your specific healthcare activities
- ✓ Merchant accounts matched to your business model rather than generic payment approval
- ✓ Authorize.Net and other compatible payment gateway options
- ✓ Personal integration assistance for supported websites, checkout systems, and payment workflows
- ✓ Affordable payment processing options with pricing explained before you proceed
- ✓ Ongoing personal support from a company familiar with businesses that conventional processors may decline
Rates, approval requirements, and account terms depend on the services offered, business history, processing volume, and underwriting review.
We encourage you to research our reputation. Organic Payment Gateways is a BBB-accredited business, and you can review our Better Business Bureau profile and Trustpilot customer reviews.
Or, just Google us!
Frequently Asked Questions About Healthie Payment Processing
Yes, with a caveat. Authorize.Net can be used alongside Healthie for payments collected outside its native Stripe checkout. Your business first needs a merchant account specifically underwritten for the healthcare services you provide. Authorize.Net supplies the gateway technology, while Healthie can record the completed payments manually or through a custom API integration.
Healthie uses Stripe for native credit card processing, but businesses can collect payments through a separate merchant account and compatible payment gateway, then log that info. Organic Payment Gateways helps qualified healthcare providers obtain merchant accounts underwritten for their actual services and provides gateway options such as Authorize.Net for collecting external payments. We can also help improve and troubleshoot your payments workflow.
Healthie users can accept credit card payments without Stripe by obtaining a separately underwritten merchant account and using a compatible payment gateway. Payments may be collected through secure invoices, hosted payment pages, virtual terminals, physical terminals, or approved online checkouts. You can then record completed payments in Healthie manually or through a custom integration.
Healthie users need merchant accounts underwritten for their specific services because payment processors may restrict certain treatments, medications, and telemedicine business models. When set up correctly for regulated industries, Authorize.Net is often used as gateway software only. Proper merchant account underwriting helps reduce the risk of held funds, processing restrictions, and unexpected account termination.
Yes, qualified ketamine clinics and medspas using Healthie may obtain specialized merchant accounts approved for their particular treatments and services. Organic Payment Gateways helps eligible practices find appropriately underwritten processing options paired with compatible gateways such as Authorize.Net. Approval depends on the business model, licensing, services, and underwriting requirements.
Yes, but automation, secure data sharing, and reporting flows vary. Healthie users can accept payments through separate e-commerce websites using appropriately underwritten merchant accounts and compatible gateways. Healthie offers an optional Shopify integration for eligible plans, while connecting WooCommerce, BigCommerce, or other platforms directly to Healthie’s payment records may require custom API development.
You can record payments processed through a separate merchant account in Healthie using its outside-payment features. Businesses can manually enter the amount, date, and payment method, then apply the payment to an invoice. Practices with suitable API access can also use custom development to automate the recording of external transactions.
How does Organic Payment Gateways help Healthie users avoid payment processing shutdowns?
Organic Payment Gateways helps Healthie users reduce avoidable processing risks by arranging merchant accounts underwritten for their specific healthcare services. The company provides one-on-one assistance, affordable processing options, Authorize.Net gateway setup, and compatible integration support. Proper underwriting can reduce the risk of holds and shutdowns, although no payment processor can guarantee uninterrupted service.
Start Your Healthie Payment Processing Review
If your telemedicine practice, ketamine clinic, online pharmacy, or medspa uses Healthie and has been declined by Stripe or your bank, you may have alternative payment processing options.
Organic Payment Gateways can help you obtain a merchant account underwritten for your actual healthcare services. You can continue using Healthie for practice management while collecting credit card payments through a separate, appropriately approved processing arrangement.
Click the Start arrow near the bottom of this page to tell us about your healthcare business and begin reviewing your payment processing options. You can also call 800-570-1347.
We are not attorneys and do not provide any legal advice. Before selling any products or services, you must seek qualified, professional legal counsel.